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Embroidery |
Payment Terms |
Shipping Information |
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| Availability |
| If an item is out of stock or has been discontinued, we will notify you. We will offer you the option of substituting a similar item or advise you the date the item is expected to be available. |
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| Changes/Cancellations |
| If you need to adjust your order in any way, please notify us immediately. Every effort will be made to accommodate your request. However, once your order is entered we can not guarantee that your order can be changed or cancelled. In some cases a 15% cancellation fee will apply. |
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| Disclaimer |
| We reserve the right to change prices due to a manufacturer price increase or typographical errors on this site. Any additional charges to your order will be communicated to you prior to processing the order. We can not be accountable for delays in delivery due to acts of God or other uncontrollable circumstances. Shipment dates are the best estimate of our manufactures and in no case shall we be liable for any consequential or special damages arising from any delay in delivery. |
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| Imprint Colors |
| For most items, please select your imprint color from those offered. If a list of standard colors is not available for that item, then please indicate in the comment section the color you wish to use. Multiple color imprints are available for some items for an additional run charge per piece. Please indicate the imprint colors in the comment section. Many items can be imprinted with a PMS (Pantone Matching System) color; an additional charge will often apply. |
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| Imprint Location |
| Some items can be imprinted in more than 1 location; additional charges may apply. |
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| Large Quantities |
| If the amount you wish to order greatly exceeds the highest quantity listed, please contact us. In some cases, a lower price may be available. |
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| Minimums |
| Manufacturer minimums are listed for each item. In some cases the minimum quantity can be lowered with a less than minimum charge. |
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| Over/Under Runs |
| Every effort will be made to ship the exact quantity ordered. However, due to manufacturing quality and production standards, over runs and under runs may occur. The normal industry standard is 5% over or under the quantity ordered. Some items such as plastic bags or paper products have a 25% over or under run. You will be billed for the actual quantity shipped. |
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| Production Time |
| The normal production time is listed on most items. During certain times of the year production time may increase or decrease. If you require an item by a certain date, be sure to state that in the comment section and every effort will be made to meet that date. Production time does not start until we have acceptable artwork, proof approval (if requested), and all necessary information. Production time does not include transit time. |
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| Proofs |
| Paper proofs can usually be faxed for approval prior to production. A $10.00 charge will apply if you request this. If there is any reason to believe that the logo will not fit in the imprint area, then we will advise you to do a paper proof. In some cases a virtual proof may be available. If you need to see an actual proof, some manufacturers will produce one for an additional charge. Production time starts after approval of proof. |
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| Returns |
| Once items have been decorated, they can not be returned or exchanged unless there are defects in workmanship. Returns without authorization will be refused. When authorization is given, we will provide you with the address to return the goods. All return requests must be made in writing within 10 days of receipt of goods. |
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| Rush Orders |
| All efforts will be made to accommodate rush order requests. In many cases, a rush order charge will apply, and the piece price may increase. |
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| Set Up Charges |
| In most cases set up charges will apply per color per position on each item. Only 1 set up charge will be displayed when checking out, however, if more than 1 color is imprinted you will be charged a set up charge for each color/position plus the extra color run charge per piece. Repeat set up charges may apply to reorders. |
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| Trademarks |
| We reserve the right to require written notice from an authorized employee granting permission to reproduce certain trademark logos. |
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| Art Standards |
| Art must be created in an art program and saved as an EPS file. The preferred program for art is Adobe Illustrator. All text must be saved as outlines. All colors must be shown as PMS (Pantone Matching System) colors. Do not create art in a word processing program as it is not usable art. Do not scan, fax, or copy a logo from a website, as that is not usable art. Art must be high resolution to insure the imprint on items is not jagged or blurry. If you do not have usable artwork we can have it created for you. The charge for this will be $75.00 an hour with a one hour minimum. |
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| 1 Color Art |
| For items imprinted in 1 color only, please send logo in black and white. Elements in the logo that are black will be imprinted in the color you chose on your order. |
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| Multi-Color Art |
| For items imprinted in 2 or more colors, please send logo with PMS colors. Some manufacturers can imprint PMS colors, and they charge for an exact PMS match. Some will imprint PMS colors for no extra charge. Other manufacturers can only imprint in standard colors and may not have the ability to match exact colors. Please specify in the comments section if you must have an exact color match or if a color close to the color in your logo will do. |
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| Imprint Area |
| Please note the imprint size listed for each item. Some logos may not fit well in the imprint area and may need to be modified. Design elements that can cause problems are text that is too small, logos that are complicated, color gradations, half tones, and shadowing around text or graphics. |
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| Size of File |
| If your logo is over 5MB, please send it as a compressed file. To determine the size of your file, right click and select properties. |
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| Embroidery File |
| There is a one time charge to have your logo made into an embroidery file. The size of a typical left chest design is 3" and the cost is usually $65.00 - $100.00. Some logos may cost more due to the complexity of the logo. We will be happy to quote you for larger designs. It is important that we know if you want your logo embroidered in your traditional logo colors, or if you want the logo embroidered in colors to compliment the item being embroidered; please specify in the comment section. |
| Please refer to the Art Standards under Artwork for acceptable art. |
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| Existing Files |
| We can not be responsible for the quality of Embroidery Designs you send to us. |
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| Extra Stitches |
| There will be an additional charge of $.50 per 1,000 stitches per piece for logo designs with stitch counts higher than those listed for each item. |
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| Personalization |
| On some items you may be able to add personalization. There is a charge of $6.50 per piece for this service. A minimum $35.00 set up charge will apply for each list of names. A typed list of the names must be submitted with the order. The list must be typed exactly how you wish the names to appear on each item. If you want all caps used, or upper and lower case, then please submit the list accordingly. Names can only be embroidered in block letters. |
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| Problem Logos |
| Some logos can not be embroidered as is. Design elements that can cause problems are text that is too small, logos that are complicated, color gradations, half tones, and shadowing around text or graphics. Generally, text should be at least 3/8" tall. We will evaluate your logo at no charge and make recommendations if the logo is problematic for embroidery. If modifications need to be made to your logo, a minimum charge of $35.00 will apply. |
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| Proofs |
| We will email you a picture of your logo sewn out. Once we have your approval, we will proceed with your order. If changes need to be made to the design, please email in detail the required changes. If you need to see an actual product proof with the logo embroidered, there will be a $20.00 charge plus the cost of the item. It usually takes 3-5 days to see a sew out. |
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| Thread Colors |
| There is not a perfect thread match for every color. We will match the thread colors as close as possible to your logo. |
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| Credit Cards |
| We accept American Express, Master Card, and Visa. We will not charge your credit card until your order has shipped. You must provide your name as it appears on your credit card, expiration date, and 3 or 4 digit security code when checking out. |
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| Purchase Orders |
| Purchase orders will be accepted for approved accounts. Once an account is approved, our payment terms are net 30 days. All payments are due from the date of invoice. A 1.5% finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. |
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| Sales Tax |
| Sales Tax will be charged to all order shipping to Georgia and Texas. |
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| US Dollars |
| All prices quoted are in US dollars. |
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| 3rd Party Shipping |
| If you would like us to use your account for shipping, please provide your shipper number and carrier name. Handling charges may still apply. |
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| Disclaimer |
| We can not be accountable for delays in delivery due to acts of God or other uncontrollable circumstances. Shipment dates are the best estimate of our manufactures and in no case shall we be liable for any consequential or special damages arising from any delay in delivery. |
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| Expedited Shipping |
| If you need your order to ship overnight or 2nd day, please be advised that the freight charges will be significantly higher than ground. Specify in the comment section the date you need the items and that you authorize us to ship using a method other than ground. |
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| Freight Charges |
| Freight and handling charges are additional and are not included in the per piece price shown. |
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| Shipping Method |
| Most orders will ship UPS or Fed Ex ground. Large orders or large items may be shipped via truck line. Orders can not ship to PO Boxes, APO, or FPO addresses. Orders to Alaska and Hawaii must ship UPS blue or Fed Ex 2nd day. |
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| Split Shipments |
| If you have ordered multiple items, they may ship from different locations and at different times. |
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| Our Company |
| Anheuser Marketing has been in business for over 20 years. We are one of the leaders in our industry. Our 42,000 square foot facility houses our embroidery department and fulfillment center. We create and host web stores for many of our customers and have done programs for some of the largest companies in the world, as well as many smaller companies. |
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| Contact Us |
| Contact us Monday - Friday from 8:30 am to 5:00 pm EST. Our toll free number is 1-800-852-6611 or our local number in Atlanta is 770-441-1704. You can leave a message 24 hours a day and we will call you back as soon as possible. You can also email us at sales@anheusermarketing.com. Should you need to contact us via fax, our fax number is 770-441-1275. |
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| Product Availability |
| This website only includes a small portion of what is available. We are continuously adding new items and updating existing items. Email us a description of what you are looking for, along with a picture of the item (if you have it), and we will be happy to find it for you. Also, please advise us the quantity needed and the in hands date. |
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| Custom Orders |
| Large quantities and custom items can be produced by one of our overseas sources. Normally, the production time for overseas orders will be 90-120 days. Please email us as much information as possible when making inquires. |
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Home |
Ordering |
Artwork |
Embroidery |
Payment Terms |
Shipping Information |
About Us |
Can't Find It!
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